Shipping policy

📦 Shipping Policy

Processing & Handling

• All orders are processed within 1–2 business days after payment is received.

• Tracking details will be provided once your order has been shipped.

Shipping Services

• Orders are shipped via Australia Post (Standard or Express).

• Delivery times are estimates only and may vary depending on your location.

Lost or Delayed Parcels

• Once parcels are lodged with Australia Post, responsibility for delivery lies with the carrier.

• We do not accept liability for parcels lost, stolen, delayed, or damaged in transit by Australia Post.

• Customers will not be refunded or credited for lost parcels if tracking shows the item was lodged with Australia Post.

Insurance & Signature on Delivery

• Customers may request extra cover/insurance or signature on delivery at checkout for added protection.

• If you do not select these options, you accept the risk of loss or delay.

Address Accuracy

• Please ensure your shipping address is entered correctly at checkout. We are not responsible for parcels delivered to an incorrect address provided by the customer.